Quality Improvement Lead

Responsibilities

• Transform data into actionable insights to enhance member experience and quality of care
• Manage client engagement and respond to service inquiries
• Conduct member satisfaction trend analysis and QA escalation analysis
• Lead process improvement initiatives using data insights
• Develop and manage performance reports and dashboards
• Collaborate with cross-functional teams to improve service outcomes
• Investigate and resolve quality issues and member feedback trends

Requirements

• 3+ years of experience in service quality improvement or healthcare operations
• 2+ years of experience creating reports, dashboards, and visualizations
• Bachelor's degree required
• Experience in quality improvement frameworks like Lean or Six Sigma
• Proficiency in Google Apps and Mac OS
• Experience in healthcare settings required

Preferred Qualifications

• CPHQ or IHI certification
• Knowledge of member experience metrics

Benefits

• Remote-first culture
• 401(k) savings plan
• Comprehensive medical, vision, and dental coverage
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave support
• Work-From-Home reimbursement