RCM Support Associate

Responsibilities

• Coordinate payer portal account setup, enrollment, and troubleshooting for new client implementations
• Maintain company documentation, SOPs, and operational resources
• Track projects, milestones, and implementation activities across departments
• Coordinate client onboarding activities and validate required documentation
• Triage and route incoming customer support requests to appropriate teams
• Ensure compliance with HIPAA requirements and company security policies

Requirements

• High school diploma or equivalent
• 2+ years of experience in healthcare administration, customer support, or revenue cycle management
• Strong organizational and time-management skills
• Proficiency with Microsoft Office and Google Workspace
• Excellent written and verbal communication abilities

Preferred Qualifications

• Experience with healthcare payer portals and access management
• Knowledge of healthcare insurance and provider operations
• Familiarity with Notion, Help Scout, HubSpot, or project management platforms
• Experience maintaining SOPs and operational workflows

Benefits

• Competitive salaries
• Flexible PTO
• Medical, dental, and vision insurance
• Company paid disability and life insurance
• 401k
• Potential equity compensation
• Discounted pet insurance