Referral Support Advocate

About the Company

Included Health levels the playing field by connecting members to recognized experts from world-leading medical institutions. We use technology to expand the tradition of doctors gathering to discuss difficult cases, improving the quality of care while reducing costs for insurers and employers.

Responsibilities

• Manage Concierge Referrals by finding and presenting high-quality providers based on member preferences
• Coordinate with scheduling teams to book appointments and support members through their healthcare journey
• Perform accurate data collection from provider offices regarding availability, insurance contracts, and conditions treated

Requirements

• Excellent verbal and written communication skills
• Proficiency with Google Apps, CRM systems, and basic technical troubleshooting
• Strong organizational skills and extreme attention to detail

Preferred Qualifications

• Ability to adapt to process changes in fast-paced, ambiguous environments
• Experience performing internet searches and data entry