Registration Coordinator

Responsibilities

• Manage physician appointment scheduling, pre-registration, and registration processes
• Perform insurance verification and patient liability determination
• Provide accurate information regarding products, services, and general procedures to patients and clinical staff
• Schedule return appointments and other assigned appointments
• Gather accurate demographic and insurance information to support clinical and financial needs
• Coordinate requests between physicians and consumers to satisfy needs in a single transaction
• Solve routine and complex customer problems and direct inquiries appropriately
• Communicate regularly with clinical staff and medical secretaries to ensure department needs are met

Requirements

• High School Diploma or GED
• Minimum 6 months of experience in customer service or a healthcare environment
• Proficiency with PC software and interpersonal communication skills

Preferred Qualifications

• Associates Degree
• At least 1 year of experience in a Patient Revenue role at OSUWMC
• Experience with EPIC electronic medical record system
• Knowledge of medical terminology, coding, and third party reimbursement
• Proficiency with Windows, Excel, and intranet navigation tools
• Strong problem-solving, presentation, and multi-tasking skills in a busy environment

Benefits

• Medical, dental, and vision coverage with significant employer contributions
• Paid time off including sick time, vacation time, and 11 holidays
• State retirement plan or alternative retirement plan with generous employer contributions