Remote Customer Support - Ticket Support - Gaming

ModSquad

Completely RemotePart TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Provide exceptional ticket-based customer support for a well-known gaming brand
  • Solve problems quickly and efficiently for gamers
  • Navigate complexities and share valuable insights to improve the customer experience
  • Adhere to company escalation policies

Requirements

  • Experience with high volume customer service
  • Fluency in English writing
  • Advanced typing skills (minimum 50 WPM)
  • Experience with web-based research
  • Dedicated computer running Windows 11 or later with at least 16 GB of RAM
  • Intel 11th Gen Core or AMD Ryzen 5000 Series processor or newer
  • High-speed internet connection (minimum 40 Mbps download)
  • High-quality headset with noise-canceling microphone
  • Willingness to install SentinelOne and ModSquad security software

About the Company

ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, and community management for top brands globally, including Spotify, VSCO, and Vimeo.

Skills & tools

Customer SupportGaming

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01High volume customer service experience
  2. 02English writing fluency
  3. 03Minimum 50 WPM typing speed
  4. 04Web-based research skills
  5. 05Windows 11 or later
  6. 0616 GB RAM
  7. 07Intel 11th Gen or AMD Ryzen 5000+ processor
  8. 0840 Mbps minimum download speed
  9. 09Noise-canceling headset
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