Remote Technical Support

Responsibilities

• Diagnosing and troubleshooting technical issues remotely
• Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
• Responding to customer escalations and inquiries related to Mashgin's hardware and software
• Maintaining a subject-matter expert level of knowledge of deployment systems and software
• Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
• Reviewing and resolving issues by utilizing support documents
• Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
• Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

Requirements

• Bachelor’s Degree (or equivalent experience)
• Self-starter who is comfortable getting the job done without much assistance.
• Relentlessly resourceful, always thinking outside the box to solve complex problems.
• Strong communication skills.
• Prior IT Helpdesk experience

Preferred Qualifications

• Experience using ServiceNow
• Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
• Ability to lift 50 pounds or more.

Benefits

• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company

About the Company

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.