Renewal Operations Coordinator

Responsibilities

• Provide administrative and operational support to multiple Renewal Managers
• Review renewal documentation for completeness and accuracy
• Coordinate the collection and organization of required renewal documentation
• Monitor shared renewal inboxes and route requests to appropriate team members
• Update HubSpot, Zendesk, and internal systems with accurate notes
• Maintain the Renewal Team's operational calendar and monitor upcoming deadlines
• Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, and Product teams
• Assist with documenting and maintaining standard operating procedures (SOPs)
• Coordinate internal meetings and document action items

Requirements

• 1–3 years of experience in administrative support, operations, project coordination, or customer service
• Exceptional organizational and time management skills
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in the health insurance or employee benefits industry
• Familiarity with HubSpot CRM
• Experience using Zendesk or similar ticketing platforms
• Proficiency in Microsoft Office or Google Workspace, particularly Excel
• Experience supporting cross-functional operational teams

Benefits

• Competitive compensation and stock options
• 100% company-paid comprehensive health, vision & dental insurance
• Supplemental Life, AD&D and Short-Term Disability coverage
• Discretionary time off
• Relocation assistance
• Paid parental leave and flexible return to work policy
• Work-from-home stipend
• 401(k) account

About the Company

Angle Health is an AI-native, integrated healthcare company on a mission to make the health system more effective, accessible, and affordable to everyone by replacing legacy systems with modern infrastructure.