Restaurant Account Manager

About the Company

Sharebite is the leading food ordering platform built for companies to feed their employees. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest.

Responsibilities

• Own a portfolio of restaurant partners and be accountable for their ongoing performance on the platform
• Drive operational improvement with restaurant partners regarding reliability and responsiveness
• Monitor portfolio KPIs, identify trends, and surface actionable insights
• Partner with Restaurant Sales, Logistics, and Customer Success to resolve live issues
• Manage the end-to-end process for building and maintaining healthy restaurant rotations
• Visit restaurant partners and client sites as needed to support launches and troubleshoot issues

Requirements

• 1–3+ years in operations-heavy account management, client services, or restaurant operations
• Experience managing live issues and prioritizing under pressure
• Fluency in working with restaurant owners and operators
• Ability to review performance data and use metrics to inform decisions
• Strong organizational skills and ability to manage multiple priorities
• Willingness to visit restaurant partners and client sites in the field

Preferred Qualifications

• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space