Revenue Operations Manager

About the Company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

Responsibilities

• Act as the primary operational and analytical resource for the Solutions & Services team
• Develop best-practice processes and ensure accurate data collection across the operation
• Design and maintain engagement tracking frameworks for pilots, template builds, and custom video delivery
• Build and maintain automation workflows using tools like Zapier or Workato
• Administer the core tech stack, primarily Salesforce and Planhat
• Build capacity planning models to provide visibility into team workload and utilization
• Design reporting dashboards to surface engagement volume, delivery quality, and business impact
• Collaborate with SalesOps and CSOps to ensure clean handoffs between Pre-Sales and Post-Sales
• Execute against the RevOps roadmap to build a scalable operational base

Requirements

• Minimum 3 years of experience in Revenue Operations, Business Operations, or Commercial Operations in a SaaS environment
• Hands-on experience with Salesforce (objects, fields, reports, and flows)
• Proficiency in SQL for independent data querying and validation
• Experience with automation tooling such as Zapier or Workato
• Proven ability to design repeatable processes and documented standards
• Experience building dashboards for non-technical stakeholders
• Strong analytical skills and attention to data quality

Preferred Qualifications

• Exposure to professional services or consulting operations
• Experience in Post-Sales, CSOps, or Services Ops capacity
• Familiarity with customer lifecycle concepts in subscription businesses
• Experience with Planhat or other CS platforms like Gainsight or ChurnZero
• Comfort with data warehouses (Snowflake, BigQuery) or BI tools (Looker, Tableau, Omni)