Revenue Operations Manager

Responsibilities

• Lead and track strategic and operational programs to improve Sales, Sales Development, and Channel Partnership performance
• Optimize revenue processes through automation and technology to drive efficiency
• Configure and manage business tools to align with process improvement goals
• Develop and maintain dashboards and reporting tools for KPIs and operational metrics
• Utilize data analytics to provide actionable recommendations for customer behavior and success
• Collaborate with leadership to execute customer success strategies for retention and expansion
• Identify customer pain points and create workflows to proactively manage at-risk accounts

Requirements

• 5+ years of professional experience in advanced analytics or Customer operations
• Experience developing strategies to scale revenue teams
• Proficiency in data analysis and reporting tools (e.g., Google Sheets, Excel, Tableau, Looker)
• Experience with CRM systems such as HubSpot or Salesforce
• Experience with customer success platforms like ChurnZero, Zendesk, or Gainsight
• Strong analytical and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Benefits

• Remote work flexibility
• Comprehensive health benefits (Medical, Dental, Vision)
• 401(k) with 100% employer match up to 6%
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave
• $60/month wellness stipend
• $300 home office setup bonus after one year
• Support for continuing education

About the Company

Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company provides industry-leading software solutions to simplify operations for shop owners.