Revit Customer Success Manager

Responsibilities

• Manage customer onboarding and implementation to ensure software value and revenue recognition
• Provide Tier 1 customer support and troubleshooting for existing users
• Collaborate with engineering teams to resolve Tier 2 and Tier 3 technical issues and bugs
• Assist sales representatives with technical product demonstrations and presentations for new customer acquisition
• Train end-users and optimize software adoption to mitigate risks to customer success

Requirements

• 5+ years of experience with Revit, specifically focused on Mechanical, Electrical, or Plumbing (MEP) systems
• 2+ years of experience teaching, guiding, or mentoring others in the use of Revit
• Strong knowledge of the construction industry
• Proficiency with Microsoft Office Suite applications
• Excellent verbal and written communication skills with high technical aptitude
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously

Benefits

• Competitive salary and comprehensive benefits plan including medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and partner programs

About the Company

Stanley Black & Decker is the world's largest tool company and an industry visionary. With a rich history dating back to 1843, we are a global leader in industrial and outdoor power equipment, managing iconic brands such as DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY. We are committed to advancing the manufacturing trade through innovative technology and sustainable business practices.