Revit Customer Success Manager

Responsibilities

• Manage customer onboarding and implementation to ensure software value and revenue recognition
• Provide Tier 1 customer support and troubleshooting for existing users
• Collaborate with engineering teams to resolve Tier 2 and Tier 3 technical issues and bugs
• Assist sales representatives with technical demonstrations and presentations for new customer acquisition
• Drive user adoption and identify potential risks to customer success

Requirements

• 5+ years of experience with Revit, specifically focused on Mechanical, Electrical, or Plumbing (MEP) systems
• 2+ years of experience teaching, guiding, or mentoring others in the use of Revit
• Strong knowledge of the construction industry
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills with high technical aptitude
• Strong organizational and time management skills to handle multiple projects simultaneously

Preferred Qualifications

• Ability to build authentic business relationships and navigate relational challenges effectively
• Collaborative and team-oriented mindset

Benefits

• Competitive salary range ($62,200 - $100,200)
• Comprehensive medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and partner programs

About the Company

Stanley Black & Decker is the world's largest tool company and an industry visionary. We provide the tools and innovative solutions that makers, doers, and protectors rely on to shape the world. With a rich history dating back to 1843, we continue to evolve through our Industry 4.0 Initiative, combining our storied heritage with cutting-edge, tech-driven innovation.