Deliveroo

Rider Performance and Experience - Associate

Deliveroo

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

3+ years experience, English proficiency, Arabic/Urdu/Hindi, Stakeholder management, Data analysis, G-Suite/Excel, Reporting tools, Presentation skills, Team player, Punctual deliverables

Required Skills

Data Analysis Looker Excel G-Suite SQL Stakeholder Management Process Improvement Presentation

Job Description

Responsibilities

  • Support development and management of rider performance and fraud policies across UAE, Kuwait, and Qatar.
  • Produce structured reporting on key rider metrics and present findings to senior stakeholders.
  • Own and monitor key rider performance metrics and ensure accurate, timely metrics reporting.
  • Conduct data deep-dives and collaborate on region-wide improvements to BAU processes.
  • Work with local operations teams to optimize rider management policies and enhance the rider proposition.
  • Contribute to special projects focused on operational effectiveness and integrity.

Requirements

  • 3+ years experience
  • English proficiency
  • Arabic/Urdu/Hindi
  • Stakeholder management
  • Data analysis
  • G-Suite/Excel
  • Reporting tools
  • Presentation skills
  • Team player
  • Punctual deliverables

Preferred Qualifications

  • Experience with Looker or similar BI tools
  • Previous experience in delivery/logistics operations
  • Strong problem-solving and analytical mindset
  • Ability to visualize data and create clear executive summaries

Benefits

  • Health Insurance
  • Family Medical Insurance
  • Annual Leave
  • Paid Leave
  • Relocation Allowance

About the Company

Deliveroo is a technology-driven food delivery company transforming how people access great food. The Rider Performance & Experience team works across the Middle East to ensure high standards of delivery, a strong rider proposition and continual operational improvements. Join a fast-growing, fast-moving company focused on solving large-scale logistical challenges and delivering outstanding service across UAE, Kuwait, and Qatar.

How to Apply

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