Risk & Payment Operations Associate

Responsibilities

• Investigate payment reviews, processing exceptions, and unusual transaction activity across ACH, wires, RTP, cards, and checks
• Manage requests for information from financial partners from intake through resolution
• Communicate directly with customers regarding payment delays, documentation requests, and transaction reviews
• Review transaction purposes and customer relationships to identify inconsistencies or potential risk
• Make timely recommendations on whether transactions should be released, returned, or escalated
• Coordinate payment recalls, returns, and rejected transactions with customers and financial partners
• Escalate potential fraud, money laundering, or sanctions concerns to internal stakeholders
• Identify recurring failure points and work with Product and Engineering to improve internal tooling
• Develop and maintain operational playbooks and investigation templates

Requirements

• 2+ years of experience in payment operations, risk operations, fraud investigations, or banking operations
• Working knowledge of payment systems and transaction lifecycles (ACH, wires, RTP, cards)
• Strong investigative judgment and ability to evaluate transaction patterns
• Excellent written communication skills for summarizing complex investigations
• Strong organizational skills and exceptional attention to detail
• Ability to balance customer experience with fraud exposure and compliance requirements
• High agency and ability to execute without detailed direction

Preferred Qualifications

• Experience managing payment RFIs, recalls, returns, or disputes
• Familiarity with BSA/AML, sanctions, and transaction-monitoring concepts
• Knowledge of NACHA rules or card-network processes
• Experience investigating business customers or crypto-related activity
• Familiarity with SQL, spreadsheets, or analytical dashboards
• Experience in a fast-paced startup environment

About the Company

Slash is reimagining the future of business banking, helping companies prepare their financial workflows for the fundamental shifts driven by technologies like AI and crypto. Founded in 2021, Slash is one of the fastest-growing fintech companies in the world, powering over $10B in annual transactions.