ROI Support Specialist

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance with HIPAA rules and regulations and other state and federal laws
• Perform data entry and quality control measures for medical records requests
• Communicate with Customer Service and other departments to resolve fulfillment issues
• Research and resolve workflow and record issues to minimize turnaround delays
• Identify and escalate critical issues to management

Requirements

• Minimum 6 months experience with Sharecare HDS in QC, Credit & Collections, or Customer Service
• Proficiency with electronic record workflow systems (BactesInMotion, Record Management, etc.)
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Ability to work in a fast-paced, production-oriented environment
• Excellent written and oral communication skills
• Ability to work independently with minimal supervision

About the Company

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.