SailPoint Problem Manager

Responsibilities

• Own and drive Problem Management activities for the SailPoint IdentityIQ platform
• Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement corrective actions
• Investigate and resolve issues related to identity lifecycle processes, provisioning, workflows, and integrations
• Analyze application logs, database records, and system processes to identify performance bottlenecks
• Collaborate with SailPoint L3 Support, application owners, and infrastructure teams
• Maintain technical documentation, knowledge articles, and operational procedures
• Contribute to change, release, and operational activities

Requirements

• Minimum 3 years of hands-on experience with SailPoint IdentityIQ (version 8.4 or higher)
• Strong experience administering and troubleshooting SailPoint IdentityIQ in enterprise environments
• Solid understanding of IAM and IGA processes
• Proven experience performing Root Cause Analysis (RCA)
• Experience supporting customized SailPoint environments including workflows and custom Java components
• Expertise in troubleshooting identity lifecycle processes (Joiner, Mover, Leaver)
• Knowledge of Microsoft SQL Server and T-SQL
• Understanding of Java for troubleshooting existing customizations
• Fluency in English

Preferred Qualifications

• Experience in large-scale enterprise or highly regulated environments
• Familiarity with Agile methodologies (Scrum, Kanban)
• Knowledge of ITIL practices, specifically Problem Management
• Experience with change and release management

About the Company

We provide global Identity & Access Management support for international clients in highly regulated industries.