Sales and Customer Success

Responsibilities

• Handle initial responses for inside sales and field sales for the SaaS product "Acsim"
• Conduct initial customer hearings regarding challenges, implementation timing, and interest levels
• Perform follow-ups via phone and email after initial meetings
• Manage CRM data entry and updates using Salesforce
• Support customer success tasks including inquiry handling and account creation
• Monitor usage and provide follow-up support to promote product adoption
• Escalate technical issues and feedback to the engineering team

Requirements

• 1+ years of experience in B2B intangible product sales or customer success
• Strong communication skills for interacting with internal and external stakeholders
• Ability to work remotely and maintain effective information sharing

Preferred Qualifications

• Experience in SaaS or IT solution sales and support
• Understanding of system development processes
• Experience using CRM tools like Salesforce
• Experience in appointment setting or initial sales consultations

About the Company

ROUTE06 is a fast-growing startup developing AI-driven SaaS solutions, including Acsim, which focuses on requirements definition.