Sales Operations Manager, Enablement

About the Company

Scribe is a Specialized Intelligence platform that automatically captures how work happens and turns it into a living asset. Founded in 2019, Scribe has grown to 7 million users across 600,000 businesses and is valued at over $1 billion.

Responsibilities

• Map the complete day-in-the-life workflow for every GTM role including AE, BDR, CSM, SE, and managers
• Design task, queue, and report experiences to ensure consistent workflows across pods
• Build manager inspection layers to track adoption on a defined cadence
• Run end-to-end new-hire onboarding cohorts from systems training to ramp milestones
• Drive change adoption for pricing, packaging, process, or tooling shifts
• Re-architect broken workflows and provide precise specifications for GTM Systems teams
• Manage user support and case queues to identify where reps encounter friction

Requirements

• Experience as a stakeholder or program owner during a CRM or systems implementation at a B2B SaaS company
• Ability to design and specify workflow fixes rather than just documenting existing processes
• Strong understanding of Salesforce and adjacent GTM systems to brief technical teams
• Experience running end-to-end onboarding or training cohorts with cross-functional contributors
• Comfort leading training sessions and office hours for large groups of field reps
• Daily proficiency with AI-native tools and a commitment to product dogfooding

Preferred Qualifications

• Experience owning enablement programs across both Sales and Customer Success
• Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
• Background in B2B SaaS with PLG or hybrid GTM motions