Security Operations Engineer

About the Company

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.

Responsibilities

• Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources
• Own customer security tickets including account recovery, MFA reset, and ownership disputes
• Participate in the on-call pager rotation to provide 24-hour coverage
• Maintain and improve runbooks, decision trees, and escalation paths
• Triage internal IT requests such as access provisioning, SSO/Okta issues, and MDM enrollment
• Communicate clearly with customers, engineers, and internal stakeholders during sensitive issues

Requirements

• Prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, or fraud operations
• Foundational understanding of security concepts like MFA, JWTs, identity verification, and access control
• Foundational understanding of IT systems like SSO, identity providers, Google Workspace, Okta, and MDM tools
• Proficiency with terminal, basic SQL, and reading simple scripts or macros
• Ability to summarize complex technical issues clearly and concisely
• Strong customer-facing judgment and ability to remain calm under pressure

Preferred Qualifications

• Familiarity with Postgres, AWS, or developer tools ecosystems
• Experience with tools like Front, Linear, Notion, Okta, Google Workspace, Kandji, Jamf, or Vanta
• Open-source contributions, CTF participation, or bug bounty experience
• Experience with scripting and automation