Senior Account Manager

About the Company

BlackSky is a real-time intelligence company that operates an advanced space-based intelligence platform. They provide satellite imagery, automated analytics, and high-frequency monitoring to military, intelligence, and commercial customers worldwide to deliver strategic foresight.

Responsibilities

• Manage customer relationships for key international government customers
• Own and grow a portfolio of strategic government accounts as the primary point of contact
• Act as the voice of the customer to influence internal product priorities and deliveries
• Coordinate with Customer Success, Product Management, and Product Operations to meet commitments
• Drive customer satisfaction, renewals, and long-term retention
• Meet revenue objectives and expand relationships within assigned accounts
• Identify and engage technical, operational, and leadership decision-makers
• Proactively resolve issues impacting customer satisfaction or renewal outcomes

Requirements

• Bachelor’s degree in a business or analytical field
• Minimum 8 years in Account Management, Customer Success, or Program Management supporting government/defense
• At least 5 years delivering geospatial or imagery products and services
• 3-5 years managing government or large commercial accounts with renewal responsibility
• Direct experience supporting international Ministries of Defense
• Experience owning strategic accounts with multiple stakeholders
• Proven responsibility for revenue, contract performance, or account growth
• Experience coordinating cross-functional teams to meet customer milestones
• Ability to translate mission needs into product requirements
• Excellent English oral and written communication skills

Preferred Qualifications

• Fluency in Arabic
• Previous military or government service in imagery, intelligence, ISR, or geospatial operations
• Direct experience with remote sensing or imagery analytics
• Master’s Degree in a quantitative field or MBA
• Experience working with international defense or intelligence organizations
• Experience supporting high-growth, technology-driven organizations