Senior Account Manager

Responsibilities

• Own commercial growth plans and execute renewals, upsells, and cross-sells
• Negotiate complex commercial proposals including discounts and SLA compensations
• Analyze client ROI using CRM and BI data to uncover revenue opportunities
• Translate client business metrics into actionable product feedback
• Drive platform onboarding for newly signed accounts
• Unblock operational issues across Legal, Compliance, Finance, Product, and Support teams
• Document client requests and feature updates in CRM, JIRA, and Confluence
• Mentor and upskill internal team members
• Deliver product upgrade presentations to clients

Requirements

• 3+ years of B2B Platform Provider experience in iGaming
• Advanced commercial negotiation skills
• Fluency in Russian or Ukrainian
• English proficiency at B2 level or higher
• Deep understanding of the iGaming landscape and operator challenges
• Technical literacy regarding SDLC and release management
• Experience with CRM, BI, JIRA, Confluence, Miro, or Asana
• Strong problem-solving and time management skills

Preferred Qualifications

• Experience training or mentoring junior Account Managers
• Advanced Microsoft Office skills (Excel modeling, PowerPoint)
• Existing network of operator contacts in the iGaming industry

Benefits

• Benefits Cafeteria: annual budget for sports, medical, mental health, home office, or languages
• Paid maternity/paternity leave and monthly childcare allowance
• 20+ vacation days, unlimited sick leave, and emergency time off
• Remote-first environment with tech support and coworking compensation
• Team events and internal learning/growth programs

About the Company

GR8_TECH builds B2B iGaming platforms for operators, delivering full-cycle tech designed to scale from seamless integrations to long-term operational support.