Senior Account Manager

Responsibilities

• Drive Executive Business Reviews (EBRs) to ensure executive engagement and alignment on ROI
• Build strong executive champions and foster trust-based relationships through strategic engagements
• Manage implementation kickoffs and establish key executive and admin relationships
• Proactively showcase ROI and identify opportunities for account expansion
• Drive consumption forecasting and proactive discussions regarding customer contracts
• Achieve logo retention, net-retention, renewal, and expansion targets

Requirements

• 5+ years of account management or customer success experience at a B2B SaaS startup
• Proven experience managing high-touch healthcare and enterprise customer relationships
• Consistent track record of achieving or surpassing renewal, retention, and upsell targets
• Experience creating growth plans and strategic business reviews
• Proficiency with CRM software (Salesforce preferred) and G Suite
• Strong ability to influence and build credibility with senior executives
• Excellent problem-solving, project management, and organizational skills

About the Company

Medallion is a leading provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring to eliminate administrative bottlenecks in healthcare.