Senior Account Manager RX - Dubai

Responsibilities

• Manage a portfolio of high-value Key Accounts (QSRs, national/international accounts, local partners) across Dubai.
• Lead a small team of Key Account Managers (approx. 2-3) and mentor Account Executives to drive account growth and operational health.
• Own negotiations, long-term account planning and complex problem solving; act as a Subject Matter Expert (SME) for your segment.
• Build and execute data-driven growth plans and commercial strategies for your portfolio.
• Maintain strong relationships with senior stakeholders and day-to-day operations contacts; collaborate cross-functionally to improve internal workstreams.
• Represent the voice of major Key Accounts and contribute to scaling best practices across the business.

Requirements

• 5+ years experience
• People management
• Analytical skills
• Problem solving
• Well organised
• Team player
• Interpersonal skills
• Fast paced
• English fluency
• Arabic optional

Preferred Qualifications

• Experience in F&B, FMCG, e-commerce or tech-facing restaurant partnerships
• Prior work with QSR or national account portfolios
• Advanced Excel and CRM proficiency
• Strong commercial negotiation experience
• Experience designing account growth plans and using data to influence decisions

Benefits

• Competitive UAE benefits package (country-specific)
• Health and medical insurance coverage
• Annual and paid leave allowances
• Hybrid working model and wellbeing support
• Career development and learning opportunities within a fast-scaling tech company

About the Company

Deliveroo is a technology-driven food delivery and convenience platform transforming how people shop and eat. We connect consumers, restaurants, shops and riders to make access to food and everyday products more convenient. Operating across fast-growing markets, Deliveroo values autonomy, fast iteration and cross-functional collaboration to deliver high-impact results for partners and customers.