Senior Account Manager

Responsibilities

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust
• Manage renewals and support moderate growth opportunities within defined commercial frameworks
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership
• Identify and resolve risks early, acting as the main point of escalation for your accounts
• Translate customer goals into clear, structured creative programs
• Use performance data and insights to support QBRs and renewal conversations
• Partner with cross-functional teams to ensure alignment on delivery and account strategy

Requirements

• 5+ years of experience in account management or client services within creative, digital, or professional services environments
• Experience managing and retaining client accounts with ownership of renewals
• Ability to lead commercial conversations within defined pricing and deal structures
• Strong stakeholder management skills, with experience working with senior clients
• Ability to balance strategic thinking with day-to-day execution
• Experience working with cross-functional teams such as Project Managers and Producers
• Comfort using data to inform account decisions and forecasting
• Strong communication skills in English, with the ability to connect delivery to business outcomes

About the Company

Superside is a remote-first creative services platform that helps brands scale their creative output. We are building a global community spanning 60+ countries, enabling the world's transition to online work through high-performance, customer-led creative solutions.