Aircall

Senior Analyst / Expert, Fraud Operations

Aircall

Posted a year ago

Employment Type

Full Time

Location

Dubai

Experience

Senior

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Required Skills

SQLFraud PreventionTelecom

Job Description

Responsibilities

  • Act as primary escalation point for complex and sensitive fraud cases.
  • Conduct timely investigations for complex and sensitive fraud cases.
  • Own Fraud Operations policies and procedures.
  • Provide training and support to Frontline Support teams.
  • Perform data monitoring and analysis to identify and mitigate potential fraud risks.
  • Conduct regular fraud risk assessments and build ad-hoc deep dives/reports.
  • Stay up to date on the fast changing fraud landscape.

Requirements

  • 7+ years experience in Fraud Prevention Operations.
  • In-depth knowledge of telecom fraud patterns.
  • Proven capability in shaping fraud prevention strategies.
  • Exceptional written and oral communication skills.
  • Customer-first mindset.
  • Proficiency in SQL and business intelligence tools.
  • Proven collaboration skills with Product, Engineering, Operations and Data teams.
  • Strong background in crafting and upholding detailed policies and procedures.
  • Comfort with ambiguity and obscurity.
  • Proactive, organized, focused, and can ruthlessly prioritize.
  • A self-starter comfortable working with remote teams.

Benefits

  • Competitive salary package & benefits (health coverage, lunch, commute, sports).

About the Company

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers to make authentic, human connections.

How to Apply

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