Senior Analyst / Expert, Fraud Operations

Responsibilities

• Act as primary escalation point for complex and sensitive fraud cases.
• Conduct timely investigations for complex and sensitive fraud cases.
• Own Fraud Operations policies and procedures.
• Provide training and support to Frontline Support teams.
• Perform data monitoring and analysis to identify and mitigate potential fraud risks.
• Conduct regular fraud risk assessments and build ad-hoc deep dives/reports.
• Stay up to date on the fast changing fraud landscape.

Requirements

• 7+ years experience in Fraud Prevention Operations.
• In-depth knowledge of telecom fraud patterns.
• Proven capability in shaping fraud prevention strategies.
• Exceptional written and oral communication skills.
• Customer-first mindset.
• Proficiency in SQL and business intelligence tools.
• Proven collaboration skills with Product, Engineering, Operations and Data teams.
• Strong background in crafting and upholding detailed policies and procedures.
• Comfort with ambiguity and obscurity.
• Proactive, organized, focused, and can ruthlessly prioritize.
• A self-starter comfortable working with remote teams.

Benefits

• Competitive salary package & benefits (health coverage, lunch, commute, sports).

About the Company

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers to make authentic, human connections.