Senior Business Analyst / Salesforce Administrator / Quality Analyst

Responsibilities

• Act as a senior hybrid resource combining Business Analysis, Salesforce Administration and Quality Assurance to support projects from requirements through delivery.
• Work with Dubai-based stakeholders to gather and document business requirements, create BRDs/FRDs, user stories, acceptance criteria and process flows.
• Lead requirements workshops, run UAT sessions, support change management and drive user adoption across UAE teams.
• Perform day-to-day Salesforce administration: user management, profiles, permission sets, roles, security, data imports/exports and sandbox management.
• Configure Salesforce: flows, process builder, validation rules, page layouts, custom objects, reports and dashboards; coordinate with developers for Apex/triggers/Lightning components.
• Develop and execute test strategy, test plans, functional/regression/integration and UAT test cases; log and track defects using the issue tracker.
• Maintain test data, automation scripts (where applicable), release validation and post-deployment verification.
• Ensure platform governance, data quality, documentation and adherence to Salesforce best practices and company SDLC.
• Provide senior-level stakeholder communication, status reporting, and mentor junior team members.

Requirements

• Salesforce Admin
• Business Analysis
• Quality Assurance
• 8+ Years Experience
• SDLC
• Agile Methods
• Apex Knowledge
• Test Management
• Stakeholder Mgmt
• Data Management

Preferred Qualifications

• Salesforce Admin Certification (Admin / Advanced Admin / Platform App Builder)
• Certification in Business Analysis or QA (e.g., ISTQB, CBAP)
• Experience with Jira, Azure DevOps, TestRail or similar tools
• Prior experience working in UAE / Dubai-based projects or regional deployments
• Experience with Lightning Components, Apex triggers and integrations
• Strong communication, facilitation and documentation skills

Benefits

• Annual Leave
• Health Insurance
• Housing Allowance
• Visa Sponsorship
• Gratuity (end of service benefits)

About the Company

FEXLE (A Xoriant Company) is a fast-growing Salesforce consulting and development firm delivering digital transformation and cloud solutions to clients globally. The company operates a regional presence serving UAE clients from its Dubai delivery/engagement center and emphasizes quality, certified talent and strong client outcomes. This role will be based in Dubai, UAE (Hybrid) and will collaborate with cross-functional local and global teams.