Senior Care Solutions Specialist

About the Company

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults.

Responsibilities

• Guide families and clients through initial conversations about in-home, non-medical care via phone, email, chat, and text
• Develop, pilot, and refine new product offerings and sales playbooks in partnership with marketing and product teams
• Iterate on consultative sales approaches to uncover underlying needs and decision drivers
• Collaborate cross-functionally with operations, care coordination, and marketing to ensure consistent follow-through
• Identify process gaps and propose messaging or strategy adjustments to improve client experience
• Synthesize customer insights to help drive improvements to product positioning
• Coach and mentor the team of Care Solutions Consultants on new strategies and findings
• Meet or exceed individual sales metrics including call volume, talk time, and conversion rates

Requirements

• 5+ years of phone-based sales or customer service experience (inbound and outbound)
• Experience developing sales strategies
• Ability to work a set schedule including every fourth weekend (Saturday and Sunday) and evenings
• Experience working remotely and managing time effectively
• Proficiency in a metrics-driven environment

Preferred Qualifications

• Bachelor’s degree
• Experience in home care, healthcare, or senior services