Senior Client Success Manager

About the Company

Founded in 2021, Cylinder delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time, helping proactively address gut health to decrease costs and improve quality of life.

Responsibilities

• Provide exceptional account management throughout the project and contract lifecycle to ensure client satisfaction.
• Cultivate strong relationships across all levels within client organizations, including decision-makers.
• Drive annual revenue retention and growth by developing and executing account plans.
• Leverage data insights to inform account strategies and communicate ROI and clinical metrics to clients.
• Lead the delivery of marketing campaigns to boost member enrollment and engagement.
• Collaborate with internal stakeholders including Product, Engineering, Finance, Sales, and Clinical Operations.

Requirements

• 6+ years of experience working with self-insured employers, payers, and TPAs or managing large enterprise clients in a health-oriented industry.
• 6+ years of client relationship or account management experience with national payers or Fortune 500 employers.
• Proven ability to hit sales goals and quotas.
• Strong analytical capabilities and process improvement skills.
• Proficiency with Salesforce, Excel, Project Management tools (e.g., ClickUp), and Google Suite.
• Ability to travel 20% within the U.S.
• Bachelor's degree preferred or relevant work experience.