Senior Communications Manager

Responsibilities

• Partner with the Chief of Staff to develop high-impact executive communications, including leadership messaging, organizational announcements, and strategic narratives.
• Manage the internal communications strategy for the Customer Success organization, including the end-to-end execution of CS All Hands meetings.
• Drive CS-wide engagement through newsletters, Slack messaging, and organizational updates to enhance transparency and culture.
• Lead communications strategy and content development for CS-related components of events, offsites, and conferences.
• Support the CCO with visibility opportunities, including speaking engagements and social media content on LinkedIn.
• Collaborate with Marketing, Product, and Revenue leaders to execute targeted communications for existing customers regarding product updates and best practices.
• Drive internal storytelling to highlight the impact and progress of the Customer Success organization to the broader company.

Requirements

• 6–7+ years of professional experience in communications.
• Proven track record supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations.
• Deep understanding of the operating cadence and priorities of revenue-generating teams.
• Proficiency with G Suite (Gmail, Docs, Sheets, Slides), Slack, and LinkedIn.
• Bachelor's degree in Communications, Journalism, Marketing, or a related field.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition and certification reimbursement.
• Certification completion bonuses.

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans through attack simulation, training, and collaboration security.