Senior Customer Solutions Engineer

Responsibilities

• Lead technical engagements and integration outcomes for wireless E-Stop and remote-control products into AGVs, AMRs, and automation platforms
• Travel to customer sites to drive integration design, troubleshoot challenges, and ensure safety compliance
• Define integration architecture including CAN bus topology, wiring schematics, and API-based software integration
• Apply functional safety principles to validate safety-rated system designs
• Partner with Product and Engineering to translate field insights into roadmap improvements
• Create reusable integration guides, field playbooks, and technical documentation

Requirements

• 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
• Deep hands-on experience with CAN bus protocols and API integration
• Strong knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)
• Ability to read and interpret wiring schematics and electrical diagrams
• Ability to travel up to 30%, including international travel

Preferred Qualifications

• Prior experience as a field engineer at a robotics or industrial controls company
• Experience integrating wireless control or E-Stop systems into mobile robotics
• Familiarity with ROS, PLC-based systems, or industrial protocols like EtherNet/IP or Modbus
• Experience contributing to product roadmaps or acting as a design partner for new products

About the Company

FORT provides platforms for safe, secure, and dynamic control in dynamic worksites, offering solutions like Wireless E-Stop and Safe Remote Control to protect people, data, and machines.