Senior Customer Success Manager

About the Company

Federato is an AI-native platform bringing agentic AI to the full policy lifecycle. We are aggressively transforming how insurance work gets done, having raised $180 million to build software that fundamentally changes how insurance operates.

Responsibilities

• Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise level customers
• Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customer needs
• Partner with Technical Program Managers and Forward Deployed Engineering teams to guide customers through implementation
• Drive product adoption and value realization to maximize success, retention, growth, and expansion
• Build and maintain strong relationships with key stakeholders and influencers at client organizations
• Use data to develop insight into customer business needs, goals, and product utilization

Requirements

• 7+ years of experience in SaaS
• 3+ years of experience in P&C, Specialty Insurance, or Insurtech
• Proven experience partnering with large enterprise level organizations
• Experience with renewal or commercial revenue ownership
• Strong business acumen and executive presence
• Ability to take a consultative approach to nurturing business relationships

Preferred Qualifications

• Project management skills and agile methodology experience
• Experience leading and training diverse groups
• Degree in business, risk management, communications, or marketing