Senior Customer Success Manager

About the Company

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease, providing a marketing hub to grow audiences, automate email marketing, and sell digital products.

Responsibilities

• Act as a trusted advisor to high-impact creator accounts to optimize email strategy and business growth
• Manage a portfolio of 50-75 high-value creator accounts to drive retention and expansion
• Collaborate cross-functionally with Product, Marketing, and Support to surface creator needs and improve experience
• Drive feature adoption and increase customer engagement through proactive, strategic guidance

Requirements

• 4+ years in Customer Success, Account Management, or Creator Partnerships
• Experience managing high-value customer portfolios with quantifiable impact
• Proficiency with CRM tools (HubSpot) and product usage analytics

Preferred Qualifications

• Experience supporting creators, digital entrepreneurs, or B2C SMBs
• Experience operating in a fast-paced startup or rapidly scaling SaaS environment
• Data fluency in email performance metrics and retention KPIs