Senior Customer Success Manager

Responsibilities

• Manage a book of 15-20 enterprise accounts to drive adoption and measurable value
• Own the post-sales relationship end to end, including renewals and expansion
• Lead product trainings, workflow discussions, and enablement sessions
• Analyze telemetry and adoption patterns to identify risks and opportunities
• Partner with Account Executives and Field Engineers on strategic account planning
• Conduct regular customer cadences and Quarterly Business Reviews (QBRs)
• Serve as the voice of the customer to influence product direction

Requirements

• Customer-facing experience (CSM, account management, technical support, or similar)
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences
• Strong communication, prioritization, and stakeholder management skills

Preferred Qualifications

• Background in developer tooling, observability, or infrastructure
• Experience managing a large and varied book of business
• CS, engineering, or technical undergraduate background

About the Company

Sourcegraph is a code intelligence platform that helps developers and agents navigate, understand, and operate on massive, complex codebases with speed and confidence. Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality.