Senior Customer Success Manager

About the Company

SuperDial builds AI voice agents for healthcare revenue cycle management. Our AI agents automate high-volume outbound healthcare calls across workflows like eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and other administrative processes.

Responsibilities

• Own strategic healthcare customer relationships and lead customer meetings independently
• Build trust with executive, operational, technical, and day-to-day stakeholders
• Drive adoption of AI voice agents across RCM workflows to ensure measurable value
• Manage customer health, risk, and retention by proactively identifying issues
• Partner with Sales and leadership on renewal strategy and expansion opportunities
• Translate customer feedback and RCM workflow needs into actionable insights for Product and Engineering teams
• Build scalable Customer Success processes, including playbooks and documentation

Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, or Implementation in SaaS or healthcare technology
• Fluency in healthcare RCM workflows (claims, payer follow-up, eligibility, prior authorization, etc.)
• Strong technical aptitude and ability to explain technical concepts to non-technical audiences
• Analytical mindset with comfort using data to track customer health and performance
• Excellent communication and relationship-building skills
• Ability to thrive in a fast-moving startup environment

Preferred Qualifications

• Experience with AI-driven products, voice AI, or workflow automation
• Familiarity with RCM systems, EHR/EMR, practice management systems, or payer portals
• Proficiency with data tools such as Looker, SQL, or Python

Benefits

• Base salary between $135,000 and $165,000
• Equity
• Full health benefits
• 401(k)
• 16 weeks of parental leave