Senior Customer Success Manager - UAE

About the Company

At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth. We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system. Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care. Our Traction: 450+ organizations signed 16 months, AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%, 5M+ Clinical Tasks completed to date, serving 36+ specialties, Raised $25M from YC, Eric Yuan, Amity, Semper Virens, Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks. Sully requires A-players capable of 4 months = 1 year output.

Responsibilities

Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs. Lead outcomes: define success metrics, build adoption plans, and ensure our clients win. Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction). Playbook building: Build the playbook for how we consult and support our highest value accounts. Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients.

Requirements

6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes. Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned. You operate like an owner and take extreme accountability. You’re metrics-driven, prioritize relentlessly, and own results end-to-end. Willingness to travel up to 20% for in-person client meetings and industry conferences.

Preferred Qualifications

High-growth B2B startup experience. Ex-founders. Management consultants. Client-facing finance roles.

Benefits