Senior Customer Success Specialist

About the Company

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers users to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Responsibilities

• Own a portfolio of customers to build relationships and drive account growth
• Deliver timely, professional responses to customer inquiries
• Help customers navigate platform usage and troubleshoot minor technical issues
• Surface customer feedback to product teams to shape improvements
• Support the Customer Success Team with administrative and operational work
• Lead and contribute to Customer Success projects to improve processes and engagement

Requirements

• 2–3 years of experience
• Fluent German and excellent written/spoken English
• Solid grasp of customer success principles
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• AI literacy and ability to leverage AI tools for productivity

Benefits

• Monthly remote work stipend and home office equipment package
• Home office equipment upgrade or co-working space membership
• 25 days of annual leave plus local national holidays
• Personal development fund for courses, books, and conferences
• Virtual Stock Option Plan (VSOP)
• Annual international team-building trips and regular online get-togethers