Senior Director, Client Services

Responsibilities

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• Identify and close upsell/cross-sell opportunities in partnership with Sales
• Lead quarterly business reviews (QBRs) to present campaign metrics and demonstrate ROI
• Cultivate strong client relationships acting as a trusted advisor
• Manage and mentor a team of Client Services Managers and Coordinators
• Collaborate across Sales, Operations, Product, Data, and Medical teams

Requirements

• Bachelor’s degree in a relevant field
• 6+ years experience in Marketing and/or Consulting
• Experience crafting campaigns in the HCP space
• Experience leading and developing high-performing teams
• Proven history of building strategic client relationships with pharmaceutical companies or agencies
• Exceptional presentation and problem-solving skills
• Ability to work in a fast-paced, tight deadline environment

Benefits

• Medical, dental, and vision coverage
• HSA, FSA & DCFSA with employer contributions
• 100% paid short- and long-term disability plus life and AD&D insurance
• Flexible Time Off policy
• 12 weeks of paid parental leave
• 401(k) with company match

About the Company

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus transforms how life sciences companies support physicians by ethically connecting HCPs to pharma resources.