Senior Engagement Manager

About the Company

At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. We've built a leading provider operations platform to eliminate administrative bottlenecks by automating licensing, credentialing, payer enrollment, and compliance monitoring.

Responsibilities

• Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders
• Align executive stakeholders through structured engagements (EBRs/QBRs) focused on measurable outcomes and ROI
• Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation
• Identify, prioritize, and own resolution of internal and customer escalations and project risks
• Partner cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams
• Analyze customer workflows to surface inefficiencies and implement process improvements
• Define, track, and communicate key success metrics through executive-level insights
• Drive adoption and long-term value realization to ensure solutions are fully embedded

Requirements

• 6+ years in customer success, engagement management, or management consulting
• Experience owning customer relationships in a SaaS startup environment
• Proven ability to drive engagement across a portfolio of accounts using data insights
• Demonstrated success identifying solutions and driving change
• Experience owning escalations and project risk end-to-end
• Strong project management and organizational skills
• History of driving measurable business outcomes tied to defined KPIs
• Exceptional communication, executive presence, and negotiation skills
• Ability to operate at both strategic and operational levels