Senior Escalation Support Engineer

Responsibilities

• Advanced Troubleshooting: Address and resolve complex technical issues
• Collaborate and work closely with engineering, product and support teams
• Identify the underlying causes of critical issues and improve processes to prevent recurrence
• Be the point of contact for high-severity or escalated customer cases, ensuring clear communication and satisfactory resolution
• Provide critical issue response by connecting extensively with customers on live calls

Requirements

• 4 or more years of technical experience with Camunda or similar products
• Hands-on working experience with Java/J2EE
• Able to troubleshoot Java/Spring based applications
• Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
• Experience in working with one of the build automation tools such as Maven, Gradle
• Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
• Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server
• SaaS/Cloud Product Support experience
• Aptitude for quickly understanding complex technical issues
• Outstanding communication skills

Benefits

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off
• In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets
• Health & Wellbeing: Locally tailored healthcare, Modern Health for global mental wellbeing, Live Well Lifestyle Spending Account
• Financial Security: Retirement and pension plans, life and disability insurance
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning

About the Company

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.