Senior Executive - Planning & Operations

Responsibilities

• Plan, manage and operate weddings, outside catering, MICE events and consumer fairs assigned
• Act as principal interface between clients and DWTC internal departments and contractors
• Take detailed event handover from sales and prepare EBMS Event Plans
• Establish timelines, reserve locations, acquire permits and coordinate catering, transport and equipment
• Maintain client relationships and act as main point of contact throughout event lifecycle
• Monitor service provider performance and handle client queries and complaints
• Ensure compliance with DWTC policies, Health & Safety, food hygiene and legal requirements
• Forecast service delivery costs, maintain event budgets and identify up‑sell opportunities
• Reconcile event service orders and support financial closure and invoicing
• Produce management information and report key event indicators
• Conduct presentations and site tours to support the sales process
• Work a mix of office (approx. 50%), onsite and offsite duties including evenings, weekends and public holidays

Requirements

• University degree (Events or Hospitality Management preferred)
• Minimum 3 years' experience in event management (hospitality focus)
• Fluent English (verbal and written)
• Fluent Arabic (verbal and written)
• Proficient with Microsoft Word, Excel, Outlook and email
• Experience with EBMS or similar event management systems
• Knowledge of Health & Safety standards and IOSH principles
• Ability to produce reports and event documentation
• Familiarity with AutoCAD for floor plans and layouts
• Strong client service, communication and organisational skills

Preferred Qualifications

• Trainings in project management, presentation and time management
• Previous experience delivering weddings, catering operations or MICE events
• Demonstrable market intelligence and sector awareness
• Experience working with external agencies (Police, DTCM, transport providers)

Benefits

• Standard DWTC benefits package; specific details provided at offer stage

About the Company

Dubai World Trade Centre (DWTC) is a leading venue and events operator in the UAE, hosting a wide range of exhibitions, conferences, consumer fairs and hospitality events. The role is based in Dubai and requires close collaboration across DWTC departments to deliver exceptional experiences for organisers, exhibitors and visitors.