Senior Manager, Customer Marketing

About the Company

Jump's mission is to empower financial advisors and their clients to thrive in the age of AI. Our AI assistant helps financial advisors automate the client meeting cycle and other workflows, turning meetings, emails, and documents into structured data, automated workflows, and compliance-ready outputs.

Responsibilities

• Own Customer Marketing Strategy, including co-marketing strategies like case studies, joint webinars, and joint PR
• Build a case study and thought leadership engine to provide Sales with proof points
• Design and launch customer advocacy programs, including incentive programs, referral, and review programs
• Stand up and run a Customer Advisory Board and user group programming
• Formalize a systematic Customer Reference Program to support Sales deals
• Partner with Customer Success on lifecycle communications, onboarding, and expansion playbooks
• Manage the customer marketing budget, vendor relationships, and performance reporting

Requirements

• 5+ years building or scaling a customer marketing function at a high-growth B2B software company
• Proven track record of originating customer marketing strategies and programs
• Fluency in customer marketing best practices including reference programs, advocacy, and review platforms like G2
• Expert communication skills for building relationships with senior stakeholders at enterprise accounts
• Ability to influence cross-functional teams including Sales, CS, and Legal

Preferred Qualifications

• Experience working at a Series A–C company or similar fast-moving environment
• Experience in Financial Services or Wealth Management

Benefits

• ISO Equity options
• Uncapped Paid Vacation
• $0 Medical insurance premium for the whole family
• $500 Workspace Setup Stipend
• Dental, vision, & Indemnity coverage
• HSA, FSA, & Dependent Care FSA
• Company-paid Life Insurance
• Tax-free Commuter savings
• 401(k) available