Senior Manager, Customer Onboarding

Responsibilities

• Lead and manage a team of Customer Onboarding Managers to ensure high service levels and customer satisfaction
• Work with mid-market and enterprise customers, coordinating with leadership at all levels
• Develop and implement scalable onboarding processes and strategies
• Collaborate with sales, product, customer success, and support teams to ensure a cohesive customer journey
• Monitor onboarding metrics and customer feedback to drive continuous improvement
• Conduct regular training sessions for the onboarding team on product updates and best practices
• Identify upsell and expansion opportunities during the onboarding process
• Manage customer expectations and resolve issues during implementation

Requirements

• Bachelor’s degree in business, communication, or a related field
• 3-5 years of people management experience
• 5+ years of experience in customer success, account management, or related SaaS roles
• Proven track record of managing teams and meeting business KPIs
• Strong analytical approach to problem-solving and a data-driven mindset
• Excellent communication and interpersonal skills

Benefits

• Remote work flexibility
• Comprehensive health benefits (Medical, Dental, Vision)
• 401(k) with 100% employer match up to 6%
• Generous Paid Time Off and paid parental leave
• Wellness stipend of up to $60/month
• $300 home office setup bonus after one year
• Mental health support through BetterHelp

About the Company

Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017, the company provides industry-leading software solutions to simplify operations for shop owners.