Senior Manager, Inside Sales

About the Company

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies, track ordering trends, finance equipment, and access insurance.

Responsibilities

• Own end-to-end retention and growth accountability for a large, multi-market portfolio of single-location accounts
• Design and run market-specific communication and engagement strategies
• Continuously segment the portfolio to concentrate investment on accounts with the clearest ROI
• Build and execute proactive selling motions including category expansion and cross-sell campaigns
• Surface recurring market-level needs and competitive signals to Market Operations and Marketing
• Partner with Marketing Communications to build always-on touchpoints via email, in-app, and SMS
• Build the operating cadence, tooling, and reporting infrastructure for this function from the ground up
• Represent the voice of this account segment in cross-functional planning for pricing and product roadmaps

Requirements

• 7+ years leading account management, customer success, or inside sales for a large, distributed account base
• Experience building segmentation frameworks to prioritize thousands of accounts
• Proven track record of operating as an individual contributor and builder
• Strong written and remote communication skills
• Experience partnering cross-functionally with marketing and operations teams
• Consultative, trusted-advisor mindset with ability to manage margins
• Fluency with CRM tools like HubSpot and data dashboards like Looker

Preferred Qualifications

• Experience in coffee, beverage, or independent/small-business retail distribution
• Experience standing up a new function or team from zero

Benefits

• Competitive compensation
• Healthcare benefits
• Opportunity for equity