Deliveroo

Senior Operations Manager - Rider Performance

Deliveroo

Posted 1 week ago

Employment Type

Full Time

Location

Dubai

Requirements

Data Analytics, Program Management, Consulting, Banking, Engineering, High-Growth Startup, Problem-Solving, Ownership Mindset, Process-Driven, Analytical Mindset, Stakeholder Management, Communication Skills, Multiple Workstreams

Required Skills

SQL Python Data Analytics Process Management Stakeholder Management

Job Description

Responsibilities

  • Building effective, scalable and efficient frameworks and systems that can be centralised to manage rider performance across the Middle East
  • Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, an incentive strategy designed to tackle a specific rider performance problem.
  • Track our key metrics, look for unusual trends in our data and uncover root causes to ensure that we preserve the health of the network.
  • Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget
  • Provide regular, relevant, concise updates on rider performance to wider business stakeholders.

Requirements

  • A high standard of university-level education
  • 6+ years of experience in data analytics, program management, consulting, banking, engineering or a high-growth start up.
  • Excellent problem-solving skills – experience solving tough, complex problems.
  • An ownership mindset that means you know what is happening in your area of responsibility, and a curiosity to uncover and diagnose unusual outcomes.
  • Experience building scalable processes, tools and structured change methodologies, and therefore enjoying working in a process-driven environment.
  • Strong analytical mindset and comfortable with large data sets (experience with SQL, Python).
  • Excellent stakeholder management and communication skills.
  • Comfortable handling multiple workstreams at the same time, working both individually and as part of a team

Preferred Qualifications

Benefits

  • Healthcare
  • Well-being
  • Parental Leave
  • Pensions
  • Annual Leave

About the Company

Deliveroo is a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

How to Apply

Similar Jobs You Might Be Interested In

Join Dubai's Remote Work Revolution.

Stay ahead in your career with Dubai's first platform dedicated to remote and hybrid job opportunities. Subscribe for weekly insights and job alerts directly to your inbox.

Thank you for subscribing! Check your inbox for confirmation.
Weekly Job Alerts
Subscribe to receive curated lists of the best remote and hybrid job opportunities in Dubai, tailored to your skills and interests.
Weekly Blog Newsletter
Get the latest insights, trends, and advice on remote work every week to help you thrive in the evolving work environment.