Senior Operations Manager/Chief of Staff

About the Company

A fast-growing Amazon growth agency helping consumer brands scale and dominate their categories on Amazon and other e-commerce marketplaces. The company is expanding its services, launching new ventures, and building the CEO's personal brand.

Responsibilities

• Translate the CEO's vision into actionable project plans with clear timelines and deliverables
• Manage multiple projects across different areas of the business
• Build systems, SOPs, and automations to support company scalability
• Coordinate with internal team members, contractors, and vendors
• Manage CRM systems and marketing automation tools
• Track KPIs and report on operational and business performance
• Oversee e-commerce operations and coordinate with Amazon/marketplace teams
• Manage the CEO's calendar, inbox, and communications
• Attend internal and external meetings on behalf of the CEO
• Book domestic and international travel
• Manage the CEO's social media content calendar and support personal brand growth

Requirements

• Highly proactive, resourceful, and solution-oriented
• Strong organizational and project management skills
• Proficient with AI tools (ChatGPT, automation platforms, AI-assisted workflows)
• Experience in e-commerce, DTC brands, or Amazon-related businesses preferred
• Ability to manage both operational leadership and executive support responsibilities
• Comfortable representing the CEO in meetings and acting as a decision-making proxy
• Willingness to work a flexible schedule including weekends when needed