Infinity

Senior Project Manager - Supernal

Infinity

Posted 10 hours ago

Employment Type

Full Time

Location

Completely Remote

Requirements

Project Management, Client Satisfaction, Risk Management, Communication, Technical Knowledge, Leadership

Required Skills

Project Management Client Management Risk Management Communication Technical Knowledge Leadership

Job Description

Responsibilities

Planning & Alignment

  • Define scope, objectives, deliverables, and success metrics.
  • Break work into milestones, dependencies, and timelines.
  • Identify and track risks, assumptions, and mitigation plans early.
  • Manage the Build → Subscription transition—the riskiest client phase—with clear successful exit criteria and readiness plans.

Execution & Tracking

  • Own all reporting for your clients—depth, accuracy, completeness.
  • Lead all written and verbal communication, including weekly client syncs.
  • Drill into project details; question "green" statuses constructively and validate progress with AI Masons.
  • Proactively schedule internal syncs to align teams and resolve blockers.
  • Maintain system hygiene across all project tools.
  • Continuously verify SoW and contractual alignment against actual delivery.

Communication & Collaboration

  • Communicate transparently—share status, blockers, and decisions early.
  • Manage stakeholders with clarity, structure, and expectation alignment.
  • Maintain a single source of truth for documentation.
  • Partner with the Lead AI Mason to verify scoping and resource needs.

Delivery & Quality

  • Meet deadlines or raise risks early with mitigation options.
  • Ensure testing, validation, and reviews are completed—never assumed.
  • Conduct structured post-mortems to capture learnings and improvement actions.

Leadership & Ownership

  • Take full ownership for results, end-to-end.
  • Anticipate issues and propose solutions—not just problems.
  • Track commitments, actions, and owners; escalate blockers promptly.
  • Model proactive, structured communication and disciplined follow-through.

Requirements

  • 6–10+ years managing complex programs (SaaS, AI, and automation experience a plus)
  • Proven record of on-time, to-spec delivery with high client satisfaction.
  • Deep experience in scope definition, planning, risk, and change management.
  • Strong communicator—structured, concise, and transparent.
  • Skilled at probing assumptions, validating data, and driving decisions.
  • Hands-on with PM tools.
  • Confident operating across technical and executive stakeholder levels.
  • Familiar with our core stack: workflow automation (n8n), low-code frontends (e.g. Lovable), databases (e.g. Supabase), webhooks, HTTP requests, APIs, etc.

Preferred Qualifications

Benefits

About the Company

Supernal hires, trains, and manages "AI Employees" for you—complete, end-to-end digital teammates that plug straight into your stack and start delivering real work (e.g. updating CRM records, reconciling invoices, answering customer calls, building slides) from day one. In short, we make AI useful for business, not just another chatbot experiment.

Human × Machine chemistry. We’ve spent a decade perfecting human-in-the-loop operations, so quality and safety aren’t afterthoughts—they’re baked in.

Model-agnostic, persona-driven. Instead of betting the farm on one LLM, we pick the best model for each task, wrap it in a persona that sounds like your brand, and keep refining it with real feedback.

Managed AI as a Service. You get a builder to configure the workflow, an AI Employee to run the workflow, and a human manager who monitors logs, retrains, and continuously tunes performance. That combination means your bot keeps getting better while your team sleeps.

Enterprise-grade trust. SOC 2, GDPR, HIPAA, encryption-at-rest, and a public Trust Center mean the compliance folks nod "yes" instead of "not yet."

Accelerated client onboarding - We run discovery workshops, wire up API keys, and prototype the core flows so clients see output in days, not quarters.

Iterative launch. Weekly demos with SMEs tighten prompts, edge-case rules, and hand-off logic until KPIs hit target.

24 × 7 stewardship. Post-go-live, our ops engineers shadow every conversation and decision the AI makes, applying fixes and retraining on the fly.

Simple tiers. Start with a single Ready-to-Work AI Employee or spin up a custom team; month-to-month or annual contracts scale with your ambition.

How to Apply

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