A

Senior Service Designer

Apollo.io

Posted 12 hours ago

Employment Type

Full Time

Location

Dubai

Requirements

UX, Product Design, Service Design, Cross-Functional Collaboration, Facilitation, Journey Mapping, Systems Thinking, Tool Proficiency, Communication, Influence

Required Skills

Figma Miro Jira Slack Zoom

Job Description

Responsibilities

  • Journey Map & Blueprint Stewardship: Maintain and evolve living journey maps and service blueprints, ensuring they accurately reflect real product delivery, customer insights, and evolving business priorities.
  • Cross-Functional Facilitation: Lead and facilitate journey-based working groups, bringing together product, design, engineering, research, and operations stakeholders to align on shared outcomes, identify dependencies, and ensure end-to-end customer success.
  • Problem Framing & Identification: Partner closely with product squads on high-impact initiatives, framing problems through a journey lens and identifying critical "moments that matter" for customer engagement and satisfaction.
  • Dependency & Risk Management: Proactively surface and document cross-squad dependencies, handoffs, and potential risks, enabling teams to address these issues earlier in the delivery process.
  • Insight Synthesis & Application: Connect qualitative and quantitative insights from research, customer feedback, and usage data to journey artifacts, ensuring they remain grounded in real customer experiences and actionable signals.
  • Adoption & Enablement: Develop and disseminate lightweight templates, playbooks, and guidance to support the adoption of journey-first ways of working across product teams.
  • Design System Integration: Collaborate with the Journey Management Tiger Team and Design System partners to ensure that journey insights inform the evolution of shared patterns, guardrails, and the overall design system.
  • Performance Tracking & Reporting: Monitor journey health over time and contribute to quarterly reviews that highlight progress, identify gaps, and propose opportunities for continuous improvement in customer experience and operational efficiency.

Requirements

  • 6–8+ years of experience in UX, product, or service design.
  • A minimum of 2+ years specifically focused on service design, systems thinking, or deep journey-level work.
  • Service Design Expertise: Strong hands-on experience creating and maintaining comprehensive journey maps, service blueprints, and ecosystem diagrams.
  • Cross-Functional Operations: Demonstrated ability to operate effectively within complex, cross-functional environments, coordinating across product, design, engineering, research, and operations teams.
  • Facilitation & Workshop Leadership: Proven experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders, driving consensus and action.
  • Embedded Collaboration: Comfort embedding with product teams, influencing outcomes, and driving initiatives without direct ownership.
  • Synthesis & Narrative: Strong synthesis skills, adept at connecting research findings, key metrics, and delivery insights into clear, compelling journey-level narratives.
  • Tool Proficiency: Excellent visual communication skills and fluency with industry-standard tools such as Figma, FigJam, Miro, or similar platforms.
  • Pragmatic Approach: Ability to balance design rigor with delivery speed, adapting artifacts and strategies to real-world constraints and business needs.
  • Communication & Influence: Clear and persuasive communication skills, with a proven ability to build trust, foster collaboration, and generate momentum across teams.

Preferred Qualifications

  • B2B SaaS Experience: Prior experience in Business-to-Business (B2B) Software-as-a-Service (SaaS) or enterprise software environments.
  • GTM Systems Familiarity: Understanding of or experience with Go-To-Market (GTM), sales, or workflow systems and processes.
  • AI-Driven Experiences: Exposure to or experience with AI-driven product features or automated service experiences.

Benefits

  • Equity: Stock options or grants, providing ownership stake in Apollo.io's growth.

  • Performance Bonus: Company-wide bonus structure, reflecting overall company performance.

  • Retirement Savings: 401(k) plan for long-term financial planning.

  • Work-Life Balance:

    • At least 10 paid holidays per year.
    • Flexible Paid Time Off (Flex PTO) policy.
    • Comprehensive Parental Leave.

  • Health & Wellbeing:

    • Employee Assistance Program (EAP).
    • Dedicated Wellbeing Benefits.
    • Medical, Dental, and Vision insurance coverage.
    • Flexible Spending Account (FSA) / Health Savings Account (HSA) options.

  • Insurance:

    • Global Travel Coverage.
    • Life Insurance (including Accidental Death & Dismemberment - AD&D).
    • Short-Term Disability (STD) and Long-Term Disability (LTD) insurance.

About the Company

Apollo.io operates within a rapidly evolving market driven by data accuracy, AI integration, and sales efficiency. The company is a fast-growing, well-funded startup with a Series D funding and valuation of $1.6 billion. The product design team is led by accomplished individuals with extensive experience from major tech organizations. The role emphasizes close collaboration with product squads, engineering, research, and operations, highlighting a matrixed or highly integrated team structure common in modern tech companies.

How to Apply

Similar Jobs You Might Be Interested In

Join Dubai's Remote Work Revolution.

Stay ahead in your career with Dubai's first platform dedicated to remote and hybrid job opportunities. Subscribe for weekly insights and job alerts directly to your inbox.

Thank you for subscribing! Check your inbox for confirmation.
Weekly Job Alerts
Subscribe to receive curated lists of the best remote and hybrid job opportunities in Dubai, tailored to your skills and interests.
Weekly Blog Newsletter
Get the latest insights, trends, and advice on remote work every week to help you thrive in the evolving work environment.