Senior Site Reliability Engineer

About the Company

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., we use a technology-powered platform to empower clinicians and improve patient experiences.

Responsibilities

• Define and roll out SRE practices including SLOs/SLIs, error budgets, and reliability standards
• Build and improve observability through metrics, logging, distributed tracing, dashboards, and alerting
• Drive down outage frequency by surfacing systemic reliability risks and partnering with teams for remediation
• Reduce toil through automation, infrastructure-as-code, and self-service tooling
• Own the health and usability of observability tooling, including documentation and training
• Run production readiness reviews and partner with leadership on capacity planning

Requirements

• 7+ years in software or infrastructure engineering
• Substantial hands-on SRE or production reliability experience
• Proven track record of reducing incidents and improving detection
• Experience defining SLOs/SLIs and using error budgets
• Deep observability expertise (e.g., Datadog, Prometheus, Grafana)
• Strong experience operating production systems on AWS
• Proficiency with infrastructure-as-code (e.g., Terraform)
• Ability to build automation and tooling using Python, TypeScript, or similar
• Excellent communication and influence skills

Preferred Qualifications

• Experience standing up an SRE function for the first time at a startup or scale-up
• Familiarity with TypeScript/Node.js, React, AWS EKS, and RDS
• Experience with Kubernetes or container orchestration
• Background in healthcare, tele-health, or regulated environments (HIPAA)