Senior Solution Architect

Responsibilities

• Lead scoping and discovery sessions with sales and client teams for HLS use cases
• Architect solutions that meet client needs and business strategies
• Collaborate with Sales, Sales Engineers, and Professional Services throughout the sales process
• Create accurate Statements of Work (SOW) including HLS-specific workflows
• Partner with product and engineering teams to identify product gaps and influence roadmaps
• Translate complex EHR integrations (Epic, Cerner, etc.) to internal stakeholders
• Develop department methodologies and tools to improve efficiency

Requirements

• 5+ years in Professional Services, Consulting, or IT/Software Development
• 3+ years in solution architecture, preferably in pre-sales
• Experience integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, Athenahealth)
• Knowledge of healthcare compliance frameworks like HIPAA and HITECH
• Proven track record designing software solutions for enterprise companies
• Experience with SaaS-based solutions and solution-based selling to executives
• Strong analytical and communication skills

Preferred Qualifications

• Bachelor's degree in a technical field
• Experience with AI or automation solutions in a SaaS environment
• Salesforce or other CRM experience

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The company is a recognized leader in Contact Center as a Service (CCaaS).