Senior Support Engineer

About the Company

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.

Responsibilities

• Act as the first line of support for technical issues via support tickets, Slack, or Customer Success Managers
• Work directly with customers to integrate Northbeam into ecommerce and analytics infrastructure
• Diagnose and resolve technical issues by analyzing customer implementations, including Pixels and Orders APIs
• Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues
• Escalate complex or product-level issues to Engineering with clear context and reproduction details
• Continuously improve external-facing documentation for smoother onboarding

Requirements

• 2+ years of software engineering or support engineering experience
• 2+ years of experience working directly with customers in a technical or support capacity
• Proficiency in writing and editing SQL queries
• Proficiency in JavaScript and HTML basics
• Experience with Web based APIs
• Strong ability to translate technical concepts into clear documentation and instructions
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience with administrator tooling like Retool, ActiveAdmin, or Django Admin
• Python proficiency
• Proficiency in data analytics tools
• Working knowledge of Datadog, Airflow, Postgres, and BigQuery